There are two solutions - to wait donaredni day or dedicated servers and support package that suits you. If your business is very connected with servism we can provide you and you can suffer huge financial losses due to untimely response or the intervention, then you definitely need to make the payment for special support. In this case, contact us to advise you.

We have 24h support for servers. If a problem occurs with the server at any time, we will respond immediately. Questions the user through the ticket system meets weekdays from 07 - 21 hours.

This situation is very serious.

You are responsible for all the content of your site and for its safety. If you hack your accounts threatens the safety of other users, you'll have to suspend an order to prevent further attempts header. If hacking accounts does not jeopardize server then you will not be suspended.

We will give you the basic guidelines of what is happening, how to protect yourself and we'll give you a website from a backup.

Will you clean my site of insertion of code when it hacked?

We will offer you restore data from the most recent Bakap's completely free. If the decline in the order was executed more weeks and you have not noticed it then the latest bakup will not help because the site bakup-ram with malicious code, then we will find older bakup. We maintain 10 copies of your site, for each week at a time. servicerestoring old Bakap it costs 35.79EUR.

BitLab invested enormous time and resources in the security server and we are sure the user at the system level, but hosting companies can not change the code on your site. If the code is poorly written or install a "hollow" plugin open the door to hackers that may fall on your site. Then you need to hire someone to central problems on the website. If you do not know whom to contact, please contact us via the ticket to give you advice.